If a customer insists they can seal their garage door themselves, how should you respond?

Choosing to emphasize that "we are licensed and bonded to handle such tasks" communicates the professionalism and reliability of your services. This response highlights the importance of safety and expertise in pest management, particularly in areas like sealing a garage door, where the effectiveness of the task can significantly impact pest control outcomes.

By presenting your qualifications, it reassures the customer that they are making a wise choice by opting for professional assistance rather than attempting to seal the garage door themselves. This also positions Terminix as a trusted partner in ensuring the garage is adequately protected, which might lead the customer to reconsider their initial stance on handling the task independently.

While other responses might acknowledge the customer’s ability or provide caution, they lack the reinforcement of the professionalism and liability coverage that come with hiring licensed experts.